Schedule An Appointment

If you submitted a Work Order to your property management company through their online portal it does not come directly to us.  Your property management company will direct your request to whichever vendor they choose.  You can log into your portal to find out which vendor your request was submitted.  Once we receive the request, if it's assigned to us, we will contact you within 48 hours.  If we haven't contacted you please feel free to give us a call.

If your property management company doesn't utilize an online portal for your maintenance requests they will send us an email outlining the job in question and your contact information.

When we call you we will ALWAYS leave a message if you don't answer the phone, provided you have voice mail.  To ensure that we can contact you please make sure of the following:

• Make sure your correct phone number(s) are listed in your profile on the portal.
• You have voice mail and it is not full.
• Be sure to check your voice mail messages.

When calling us please....

• Make sure to leave a message if we are unable to answer.  We are frequently on jobs and may not be able to get to your call, but will return all messages received.
• Leave a detailed message.  We have hundreds of properties we are servicing so please leave your name, a phone number, which property you are calling in regards and what is the repair in question.
• You can also send a text message to the office phone listed.  Please include your name, a phone number, which property you are calling about and what the issue is.

We try to return calls the same day, but may not be until the next business day, so repeated calls throughout the day won't make us respond any quicker.  Calls after hours, on weekends or holidays will be returned the next business day.

Please be aware our normal business hours are Monday though Friday from 8am until 5pm.  The last appointment of the day is normally 4pm, depending on the type of service call and where it's located.  We can schedule evening and weekend appointments, but your property management company will not pay the after-hours charge, so you would be responsible for any such charges if you want an after-hours appointment.

When scheduling the appointment we will work with you for a suitable date and time.  Our schedule fills quickly and appointments must be made in advance.  Please  be aware of the following when scheduling an appointment:

• We will give you an arrival time window encompassing 2 hours (eg: 9am-11am).  This is the time frame in which we will arrive, not the time the repairs will take place.  We try to give you a 1 hour window when possible, but depending on how long a prior job takes, the distance to get to you from that job and traffic, a 1 hour window is not always possible.
• Budget your time for the job.  When we schedule your appointment we will try to let you know how long the repair will take, but that is only an estimate, since we may not have seen the repair needed in advance and not sure exactly everything that will be required to complete the job.  Unforeseen circumstances may present themselves that weren't anticipated which may make the repair take longer than originally thought.
• Be home during the appointment arrival time scheduled.  If the appointment window is from 9am - 11am you will need to be there during those times.  If we arrive any time during those times and there is no answer at the door we will leave a notice on your door to call us to reschedule.  Please be advised that there is a fee for any missed appointments.  For security and privacy our techs do not have your phone number on  their Work Orders so they are not able to call you when they are at your door, therefore please make sure to listen for them during your scheduled appointment times.  Also, make sure to schedule enough time to be home for the repair(s) to take place.
• If you live in a gated community or complex please advise us when we are scheduling the appointment and have the access code available so we can list it on the Work Order for our tech so they can gain access.  If there is a guard at the entrance please make sure to call ahead and list "Woggers General Services" with them so we can get in when we arrive.  If we are unable to gain access we will treat it as a missed appointment and charge you accordingly.
• Please secure any pets prior to our tech arriving.  You may think your pet is friendly and lovable, but pets tend to act strange and territorial when strangers arrive, especially when bringing tools, ladders, etc.  You also don't want your pets running out while we are going in and out doors, gates, etc.
• Make sure the area where service is taking place is free and clear of obstructions so our tech can get to the problem in question.  If it's a leak under a sink, please clear out the cabinet under the sink and any dishes/pans in the sink.  If it's the water heater, make sure there's a clear path so we can get to the water heater.

Please be aware, it may not always be possible to complete the job the same day.  A repair may end up requiring a part that isn't readily available or have to be special ordered.  Additional issues may have become apparent during the job which requires approval from your property management company before we can continue.  The job may simply be of a type that takes longer to complete than is possible in the time frame allotted.  Our intention is to always complete the job on the first visit but in some instances this is not always possible and we will work with you on a follow up appointment.  If we are aware before we begin that we cannot complete the job the same day, we will let you know prior to starting if leaving the job uncompleted will result in you being without needed services (water, power, sewer, etc).

It is our goal to make every job as painless and unobtrusive as possible and will do everything in our control to make that happen.

Thank you for your patience, understanding and cooperation.